WHAT IS THE STATUS OF MY ORDER?
Orders are shipped within 2 to 3 business days following the day the order was placed.
Orders are not processed or shipped on weekends. Once an order has shipped, an email will be sent with UPS tracking information.

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

CAN MY ORDER BE GIFT WRAPPED?
Every order placed on BYARIEL.com ships in a gift box with signature ARIEL packaging. Invoices shipped in all orders do not show products or order totals. If you want a proper invoice, please contact our Customer Service team.

WHAT ARE YOUR SHIPPING METHODS AND POLICIES?
All orders are shipped through UPS. We ship to US residential addresses and are unable to ship to P.O. Boxes. There is free shipping on all US orders with ground shipping.

CAN YOU SEND ME A FRAGRANCE SAMPLE?
Every order on BYARIEL.COM ships with two complimentary samples of your choice offered in the cart. We cannot ship samples on their own at this time.

WHERE ARE YOUR PRODUCTS MADE?
Our products are proudly made in the USA in our studio in Brooklyn, NY. We ethically source our ingredients from countries all over the world that meet our premium standards for quality, sustainability, and ethical labor practices.

WHERE CAN I USE MY GIFT CARD?
We do not use or accept gift cards at this time.

DO YOU ACCEPT RETURNS?
BYARIEL.com accepts returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.

Please note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specification, which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery. For the return of leather goods, items should be returned unused, with all tags attached and with all ARIEL packaging (including any kraft paper and plastic packaging). Please submit your request for return, including the order number and item you are looking to return to receive a prepaid UPS return label from Customer Care.

HOW CAN I CONTACT CUSTOMER CARE?
Customer Care is available Monday – Friday 9 am – 9 pm EST
+1 (347) 380-5609 or through our Contact Us form.
Please allow 24 to 48 hours to receive a response via email.

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